Shipping policy

SHIPPING FEES

• United States Orders

*Total cost of order must amount to $75 USD or more after discounts are applied to receive FREE Shipping. This does not include any purchases of gift cards or donations made to the Miracle Made Foundation.

Please note we are unable to ship to Parcel Lockers and PO box addresses in the United States.

Please note that Eco by Sonya does not currently ship to Mexico or Brazil

PROCESSING TIMES

Orders are processed within 1–2 business days, and tracking details are provided once dispatched. Please note processing times may be extended during holiday or sale periods

Some parcels may be delayed by customs inspection, which can extend delivery times.

All parcels require a signature on delivery. Eco By Sonya is not responsible for lost or missing parcels if you have authorised delivery without a signature.

Please collect your order from the designated Post Office or Collection Depot within the stated timeframe to avoid it being returned, as re-shipping costs may apply.

DELIVERY TIMES

All United States orders are sent via DHL Express and are anticipated to be delivered within 4 - 7 business days after order is dispatched (depending on current customs clearance impacts).

We ship to both residential and business addresses.

We are unable to ship to PO Boxes and Parcel Lockers in the United States.

ORDER LIMITS

A maximum of 10 of the same item can be purchased per online order. For larger quantities, please contact our Customer Service team at hello@ecotan.com

FREQUENTLY ASKED QUESTIONS:

For more FAQs, click here.

• My item arrived broken or faulty.

If your item arrives broken or faulty, please photograph it immediately (in its original packaging) and complete the Returns Form within 21 days of receipt. We’ll arrange a replacement or store credit. Please don’t dispose of the item before contacting us.

• What happens if I change my mind?

If you’ve changed your mind, submit the Returns Form within 21 days of receiving your order. Returned products must be unopened and unused, sent within 7 days of contacting us. Once received and inspected, we’ll issue a store credit (gift voucher) for online purchases only. Shipping costs are non-refundable, and we recommend using a tracked service, as Eco By Sonya is not responsible for parcels lost in transit.

• I have been sent the wrong item.

If you’ve received the wrong item, take a photo and complete the Returns Form within 7 days.

• What is the policy for returning items purchased in store?

For in-store purchases, returns can also be submitted via the Returns Form with proof of purchase.

• What if I enter the wrong delivery address or order details/products?

If you entered the wrong address or order details, contact us at hello@ecotan.com as soon as possible.
Because our shipping process is automated, we can’t guarantee changes before dispatch.
Please double-check your postcode and include your company name if delivering to a business address. Eco By Sonya is not responsible for delays or returned parcels due to incorrect information.